Additional Review for Test III

Chapters 1-5, 7-10, &13-19

  1. What is a monoculture? Do most organizations in the U.S. support moncultures?
  2. What is the "glass ceiling"?
  3. What does the "glass ceiling" have to do with the possible failure of affirmative action?
  4. What steps can organizations take to eliminate the glass ceiling effect?
  5. What is affirmative action?
  6. Does affirmative action support the problems associated with workforce diversity?
  7. How successful has affirmative action been (according to your text)?
  8. What is a mentor? Are men or women more likely to develop mentoring relationships?
  9. List five examples of invisible minorities.
  10. List the types of family programs companies will have to take in the 90's to remain competitive.
  11. Define workforce diversity.
  12. What are the primary dimensions of diversity? What are the secondary dimensions of diversity?
  13. What is the basic aim of diversity awareness training?
  14. What is ethnocentrism? What is pluralism? What is ethnorelativism?
  15. What percentage of all U.S. businesses are engaged directly in competition with companies overseas?
  16. What are the benefits of an organization that values diversity? What are the costs?
  17. What percent of the women in the U.S. will be employed by the year 2000?
  18. List some of the significant demographic trends affecting the composition of the workforce today.
  19. What is the "mommy track"? Who are the "invisible minorities"?
  20. What are the major steps involved in building a truly diverse workplace?
  21. What can a company do to assist families in which both parents work?
  22. Define sexual harassment. Explain what role the manager plays in protecting employees against harassment.
  23. List and explain the categories of sexual harassment.
  24. What is leadership?
  25. Define referent power, reward power, expert power, coercive power, and legitimate power.
  26. What did the early leadership studies focus upon?
  27. Explain the difference b/t an autocratic and a democratic leader.
  28. What are the characteristics of the Consideration manager, the Initiating Structure managers, the Job-centered managers, and the Employee-centered managers?
  29. Explain commitment, compliance, and resistance as they relate to the use of power.
  30. Explain Hersey and Blanchard's theory of leadership.
  31. What are the styles of leadership suggested by Hersey and Blanchard?
  32. What is the leader's main job according to path-goal theory?
  33. Explain supportive leadership, directive leadership, participative leadership, and achievement-orientated leadership.
  34. Define charismatic, transactional, and transformational leaders.
  35. What is motivation?
  36. Explain the difference b/t intrinsic and extrinsic rewards.
  37. Explain the need for power, existence, and achievement in McClelland's theory of motivation.
  38. List the steps in Maslow's Hierarchy or Needs and give examples of each.
  39. Differentiate b/t the hygiene and motivator factors in Herzberg's theory of motivation.
  40. Explain the Equity Theory of Motivation.
  41. Explain the ERG Theory of Motivation.
  42. Explain the Expectancy Theory.
  43. Define: negative reinforcement, positive reinforcement, extinction, punishment, continuous reinforcement, fixed interval reinforcement, variable interval reinforcement, variable ration reinforcement.
  44. Define: job simplification, job rotation, job enrichment, job feedback, job enlargement, gain sharing, task identity, ESOP, task significance, pay for knowledge, skill variety, pay for performance, autonomy, flexible work schedules
  45. What is communication?
  46. What is encoding? Decoding?
  47. Give examples of channels of communication.
  48. Explain perceptual selectivity.
  49. What is stereotyping?
  50. Do people listen well? Explain.
  51. What are ways to improve listening skills?
  52. Explain channel richness.
  53. What is the grapevine? What are its positive and negative points?
  54. Explain and give examples of upward, downward, horizontal, and vertical communication.
  55. Define semantics.
  56. According to your text, which is the most important individual skill for overcoming barriers to communication.
  57. Vocabulary: Formal team, vertical team/horizontal team, committee, special purpose team, problem-solving team, self-directed team, virtual team.
  58. What is the ideal size of a work team?
  59. What are the behaviors of the "task specialist"?
  60. Persons fulfilling the socioemotional role display what behaviors?
  61. Do you fulfill a dual role? Nonparticular role?
  62. List the stages of Team Development. Explain each.
  63. What are the determinants and consequences of Team Cohesiveness?
  64. Define Team Norms. List four common ways these norms develop.
  65. What are the causes of Team Conflict? List the styles of handling this conflict and explain each.
  66. What techniques can be used as strategies for resolving conflicts among people or departments? Explain each.
  67. List the benefits and costs of teams.
  68. Are you a social facilitator? A free rider?
  69. What are coordination costs?
  70. What is organizational control? What are the elements of an effective organizational control system?
  71. What are the characteristics of an effective control system?
  72. What are the steps (in order) of the control process? Explain each step.
  73. What is feedforward control? Concurrent control? Feedback control? Give examples of each.
  74. Give the characteristics of a clan control system and a bureaucratic control system.
  75. What are quality circles? Are they effective?
  76. What are techniques used to implement TQM?