Chapters 1-5, 7-10, 13,14

1. What question is the concern of corporate-level strategy? Business-level strategy? Functional-level strategy?
2. Define corporate-level strategy, business-level strategy, and functional-level strategy.
3. Explain: multidomestic strategy, core competence, synergy
4. List and explain the three types of business-level strategies (cost leadership, differentiation, and focus)
5. What is strategy formulation?
6. List and define the types of "grand" strategies.
7. What are the steps in the strategic management process?
8. What is situation analysis? What is SWOT? Where is each component affecting the business found? (Internal or External)
9. What is the BCG Matrix used for? What are the classifications found in the BCG Matrix? What are the characteristics of each classification [i.e., growth and market share]?
10. List Michael Porter's five competitive forces in a company's environment. Explain each.
11. What are the stages in the product life cycle of a product or service?
12. Why is good decision making a vital part of good management?
13. Differentiate b/t a programmed and a nonprogrammed decision
14. Give the characteristics and an example of each type of decision.
15. What is meant by a decision under a condition of risk? Of uncertainty? Of certainty? Ambiguity?
16. List the characteristics of the classical and the administrative models of decision-making.
17. What is bounded rationality?
18. What does it mean to "satisfice"?
19. Define: intuition, coalition.
20. List (in order) the stages in the decision-making process. Be prepared to give examples of each stage.
21. What are the characteristics of the Delphi Method and the Nominal Group Technique to decision making?
22. List the advantages and disadvantages of group decision making?
23. What is a "groupthink"?
24. Define: work specialization, division of work, chain of command, scalar principle, line authority, line department, unity of command, staff authority, staff department, span of management, organization chart, departmentalization, organization structure
25. Define: authority, responsibility, accountability
26. Differentiate b/t a tall (narrow) and a flat (wide) structure.
27. What is administrative overhead? How is it measured?
28. Differentiate b/t centralization and decentralization in the organizations.
29. What is delegation? Why are some managers afraid to delegate?
30. What is the purpose of "formalization" in organizations?
31. What is a functional structure? Divisional structure? What are the advantages and disadvantages?
32. What is the matrix form of organization structure? What management principle does this form of organization violate?
33. What is the team approach to organization? What is the objective of the team approach?
34. Explain the network structure approach to departmentalization.
35. Define: recruiting, realistic job preview, human resources management, selection, exit interview, job description, job analysis, job evaluation
36. What is downsizing? Discrimination? Affirmative action?
37. Why should human resource managers be involved in strategic planning?
38. What impact do the equal employment opportunity laws have on hiring practices? (Immigration Reform and Control Act, Civil Rights Act of 1964, Occupational Safety and Health Act, and the Equal Pay Act)
39. What is "employment-at-will"? What effect will a change in the law have on employees?
40. What percent of the work force belongs to a labor union?
41. What are the steps in the development and maintenance of an effective work force?
42. List the techniques for recruiting and developing an effective work force
43. What are the components of human resource planning?
44. What is included in the long range human resources planning
45. What is the purpose of orientation training?
46. Explain a promote-from-within policy.
47. What are the methods of internal and external recruiting?
48. Explain why an employment test must be valid.
49. How important is the interview in the employment process? What will contribute to the successful interview?
50. Explain each of the following: performance appraisal, on-the-job training, assessment center, halo effect, homogeneity
51. Explain the cafeteria approach to employee benefits.
52. What is a pay-for-performance system?
53. What is the behaviorally anchored rating scale [BARS]?
54. What is a job evaluation?