1. What is management? What is a general manager? …a project manager?
  2. Define planning, organizing, leading, and controlling.
  3. Differentiate the differences b/t efficiency and effectiveness in management
  4. Explain the differences b/t first line, middle, and top management.
  5. Which level of management performs the planning function? Organizing? Leading? Controlling?
  6. What can happen if there are reductions in middle management?
  7. What are the three levels of management skills presented in the text? Explain each.
  8. Which skill is used most by top management?…middle management?…first-line managers?
  9. Give an example of each of Mintzberg's managerial roles.
  10. What will major changes in the future require managers to do?
  11. Who is Frederick Winslow Taylor? Explain why he is called the Father of Scientific Management.
  12. What is a Gantt Chart?
  13. What contributions did Frank and Lillian Gilbreth make to scientific management?
  14. What is a bureaucratic organization? Is such an organization wrong? Who was Max Webber?
  15. What was the focus of Henry Ford?
  16. Explain unity of command, division of work, unity of discretion, and scalar chain.
  17. What concept was stressed by Mary Parker Follett?
  18. What was Chester Barnard's belief about the "informal organization"?
  19. Explain the Hawthorne Studies of 1924. What were the results of this study?
  20. Abraham Maslow and Douglas McGregor developed theories dealing w/ the Human Resources Perspective. Explain each of their theories.
  21. What is the Behavioral Sciences Approach to management?
  22. The Management Science Perspective emerged after WWII. Define Management Information Systems and Queuing Theory
  23. What are the following Contemporary Extensions to management? Entropy, synergy, system, open system, closed system
  24. Explain Type A/ Type J/ Type Z management
  25. What is the focus of Total Quality Management?
  26. Describe a "learning organization".
  27. Explain the domestic stage, international stage, multinational stage, and the global (stateless) stage.
  28. Define: infrastructure, international management, political risk, most favored nation, culture.
  29. What is the EU? What nations are a part of the EU? What is its purpose?
  30. Explain the following Social Values: Power distance, uncertainty avoidance, individualism and collectivism, masculinity/femininity
  31. Are you ethnocentric?
  32. What is a market entry strategy? Outsourcing, exporting, licensing/franchising, direct investing (joint venture, wholly owned foreign affiliate, Greenfield venture )
  33. What are characteristics of a MNC?
  34. What is NAFTA? What are key areas of agreements?
  35. What are the components of an organization's task environment? Give examples of each.
  36. What are the components of an organization's general environment? Give examples of each.
  37. What are the components of an organization's internal environment? Give examples of each.
  38. Explain boundary spanning roles, planning and forecasting, flexible structures, mergers and joint ventures (as they relate to adapting to the environment)
  39. Explain political activity, public relations and advertising, and trade associations (as they relate to influencing the environment)
  40. Define culture.
  41. Why do firms use slogans, stories, heroes, and ceremonies?
  42. What is ethics?
  43. Define and give examples of the criteria for ethical decision making (Utilitarian, Individualism, Moral-Rights, & Justice)
  44. Differentiate among the following: Domain of Free Choice, Legal Domain, and Ethical Domain.
  45. What are the stages of personal moral development? Explain each. Where are you in your development?
  46. Define social responsibility
  47. Evaluation corporate social performance can be divided into four areas-- economic, legal, ethical, and discretionary--explain each.
  48. Companies respond to social issues in obstructive, defensive, accommodative, and/or proactive manners. Explain and give an example of each.
  49. Give examples of organizational stakeholders.
  50. What mission was advanced by Milton Friedman concerning social responsibility?
  51. Explain the following: leadership by example, code of ethics, ethical structure, and whistleblowing.
  52. What is the "mission" of a business?
  53. Define and give examples of : goal, plan, planning, mission
  54. Define and give examples of: strategic goals, strategic plans, tactical goals, tactical plans, operational goals, operational plans.
  55. What is MBO? What are the characteristics of a good MBO objective?
  56. What are the steps in the MBO process?
  57. Explain and give examples of: projects, programs, single-use plans, standing plans, policies, contingency plan
  58. What is (TQM) Total Quality Management? Give an example.
  59. What techniques may be used to overcoming planning barriers in an organization?
  60. What is the technique b/t a policy, procedure, and a rule? Give an example of each.