PPT Slide
Quality Control & Productivity
What are the two problems facing control in North America????
Organizational Control
What do managers control?
Feedback Control Model
Establish Standards of Performance
Control can focus on events before, during, or after a process...
Organizational Control Focus
Wilson�s Independent Grocery Store �Types of Controls�
Traditional Bureaucratic Control
Bureaucratic Example:
Decentralized Control
Decentralized Example:
Total Quality Management TQM
Total Quality Management
TQM - Total Quality Management [where the burden of quality rests with the makers of the good or service]
Total Quality Management (TQM)
Exercise� Feedforward Concurrent Feedback
TQM Methods:
TQM Techniques
The Quality Circle Process
Elements of an Effective Organizational Control
Reminder:
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